TRANSFORMING TRANSFORMING TRANSFORMING SUSTAINABILITY REPORT FY 2023 COMMUNITIES THE PLANET THE WORKPLACE Aim 1 Keeping community welfare at the core of business decisions Key Material Issues Driving accountability through top-down ownership and effective implementation Community Engagement & Development Human Rights We have established a three-tier concerns, and can respond in a iii. Strategies are in place to ensure system for managing our coordinated manner to build local procurement and local community relations and these community trust. SPSC consists of employment. exist at every individual site. The representatives from functions that iv. That a coordinated stakeholder ownership for smooth conduct of include: External Affairs/Public engagement strategy is in place Mining is a high-stakes endeavour, involving heavy community relations lies at the BU Relations, Operations, Security, CSR, that involves relevant internal investment, long operating periods, changes to CEO-level and it flows down to the Human Resources, HSE, Finance, and teams like CSR, External Affairs, habitats and close dependence on local site-level staff for effective Corporate Communications. and Security, among others populations. The social license to operate - implementation. represented by the surrounding communities’ The SPSCs help ensure: We have a dedicated social approval and cooperation in the carrying out of A cross-functional "Social i. Social incidents are investigated, performance management team Performance Steering Committee" and that the resolution of grievances on-site and an established grievance mining activities, is thus a crucial part of our (SPSC), chaired by the BU CEO or happen in a timely manner. redressal framework for handling our business, and vital for carrying on operations. site-head, has been established at ii. Individual sites take proactive or community relations effectively. all our sites to ensure that site remedial actions on grievances management is fully aware of raised by the community. community expectations and Implementing social performance management onsite Social Performance Community Liaison Grievance Manager (SPM) Officer (CLO) mechanism cells • Present at each site • Supports the SPM • Works through well-defined • Ensures implementation of social procedures to address • Act as a liaison between community grievances performance principles on-site company and community transparently and promptly • Cordinates the • Maintains regular communication, community-company interaction addresses community concerns and anchors initiatives through prompt interventions 40